Nearshore tech talent

Hire an IT Support Specialist in LATAM. Save an estimated 50%.

IT Support Specialists help your team with devices, accounts and everyday IT issues. They keep people productive and problems small.

Time zone overlap
English-speaking
Recommendation in 7 days

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The role

What an IT Support Specialist does.

An IT Support Specialist is the first person your team calls when something does not work. They set up laptops and accounts, fix software and access problems, and keep the help desk organized so issues get solved quickly. Teams usually bring one in when IT work falls on whoever is most technical, or the company is growing and onboarding new people every month.

Typical responsibilities

Answer help desk tickets by chat, email and remote session.
Set up laptops, accounts and software for new hires, and offboard people who leave.
Manage users, licenses and permissions in Microsoft 365 or Google Workspace.
Troubleshoot hardware, software, network and VPN issues.
Keep devices updated and secure with device management tools.
Document solutions in a knowledge base.
Escalate complex issues and follow up until they are solved.

Skills & technologies

Productivity suites

Microsoft 365
Google Workspace
Slack
Zoom

Identity & devices

Azure AD / Entra ID
Okta
Intune
Jamf

Help desk

Jira Service Management
Zendesk
Freshservice

Systems

Windows
macOS
Networking basics
Remote support tools

Nearshore staffing for U.S. companies

Build your tech team in LATAM. Pay 50–70% less.

The best candidates in tech and AI, hand-picked for your role and supported by a founder-led boutique.

Start Hiring How it works

This could be your next tech team.

5 countries · 1 team

01
Team Lead
Florencia Echeverría
Tech Lead
Argentina
02
Lucas Almeida
Full-Stack Developer
Brazil
03
Camila Pereyra
AI Engineer
Uruguay
04
Santiago Restrepo
Data Engineer
Colombia
05
Tomás Fuentes
QA Automation Engineer
Chile

Built around your role, your stack and your goals.Build a team like this

Two ways to hire

Managed Talent or Direct Hire?

Both include our search and our recommendation. The difference is who runs the relationship after the hire.

Our main service

Managed Talent

Build or grow a team. We run the staffing around it.

Best forBuilding or growing a team
How you payOne all-in monthly invoice
Hiring setupWe coordinate it, plus payments
Ongoing supportIncluded
ReplacementsFor as long as you work with us

Explore Managed Talent

One-time search

Direct Hire

We find your next hire. You hire them directly.

Best forA single role, remote or on-site
How you payOne-time fee, from 12.5% of annual salary
Hiring setupYou hire and manage directly
Ongoing supportYou run the relationship
Replacements180-day guarantee

Explore Direct Hire

Your first call is with Germán or Agustina.

You work directly with us, from the first call to the day your team starts.

Germán Gioffre, Founder & CEO
Agustina Franzi, Founder & COO

Book a call About us